Let customers act in their own time
Visitors can see your services and submit a booking request without waiting for a message reply.
04 / Booking systems
A booking system lets customers choose a service and request or reserve a time through your website. Availability, booking rules and confirmations are planned around how you actually work.
How it helps your businessThe business benefit
Visitors can see your services and submit a booking request without waiting for a message reply.
Service choices and customer information arrive together, helping you prepare for the appointment.
Agreed availability, service durations and buffers guide bookings. Calendar connections and reminders can support the process where included.
The work involved
Set out bookable services, appointment lengths and the details customers need.
Plan staff availability, buffers, cancellations and how requests are accepted.
Scope customer confirmations, calendar connections and reminders.
Test unavailable times, conflicts, confirmations and the mobile booking experience.
Deposits, payments, reminder messages and third-party subscriptions are scoped separately where needed. A booking request and an instantly confirmed reservation require different setups.
Is this the right fit?
Salons, studios, trainers, consultants and other service businesses that organise work around appointments.
Explore website typesHow I handle it
Understand availability, services and whether bookings are requests or confirmed reservations.
Build the customer journey and any agreed calendars, notifications or reminders.
Check conflicts, unavailable slots, confirmations and customer instructions.
Start with the business.
Tell me about your business, what your customers need and any website or tools you already use. We can define the services and scope around that.